BTM 200 Lecture Notes - Lecture 5: Near Field Communication, Enterprise Resource Planning, Customer Relationship Management

• School: Concordia University
• Department: Business Technology Management
• Course: BTM 200
• Professor: Rafaat Saade

Document Summary

Chapter 4: application software: programs that let you work and play. Enterprise resource planning (erp), e-commerce, computer-aided design, etc: multimedia & educational software: image + video editing, drawing, audio, app creation, educ. Supported & and updated by communities of users across websites + newsgroups. Word processing software: word processing software: create + edit documents, those programs have a very wide variety of tools that we should learn to use, formatting options allow making documents look professional by editing their appearances. Presentation software: presentation software: can create slide show = high-quality presentations without a lot of training. Database software: database software: used for storing and organizing data (ex: oracle, mysql, Personal information manager software: personal information manager (pim) software: helps manage emails, contacts, calendars, and tasks in one place (ex: outlook), allows you to create to-do lists + reminders. Microsoft office productivity software features: wizard: walks you through steps necessary to a complicated task.