BTM 200 Lecture 10: chapter 10 notes

• School: Concordia University
• Department: Business Technology Management
• Course: BTM 200
• Professor: All

Document Summary

Statistical quality control: uses statistical techniques and sampling in monitoring and testing of the goods and services: acceptance sampling: part of statistical quality control that relies primarily on inspection/tests of previously produced items. Inspection: is an appraisal activity that compares the quality of a good or service to a standard. Statistical process control planning process: define the quality characteristics important to customers and how each is measured. Effective statistical process control planning steps: for each characteristic : Plan how inspection is to be done, how much to inspect, and whther centralized or on-site. At the beginning of process: pick goods that (cid:373)eet custo(cid:373)er"s standards, avoid spending time and effort on material that is bad to begin with. At the operation where a characteristic of interest to customers is first determined. At the end of the process : less money consuming if product has a great quality to begin with. Some need no inspection and some need detailed inspection.