LAWS 3205 Lecture Notes - Lecture 4: Rosalie Abella, Romanization Of Bulgarian, Consumer Choice

• School: Carleton University
• Department: Law
• Course: LAWS 3205
• Professor: Gilles Le Vasseur

Document Summary

117-152: iain ramsay (cid:862)co(cid:374)su(cid:373)e(cid:396) ed(cid:396)ess me(cid:272)ha(cid:374)is(cid:373)s fo(cid:396) poo(cid:396)-quality and. Defecti(cid:448)e p(cid:396)odu(cid:272)ts(cid:863: considers formal and informal consumer complaint methods, law reform private law rights of consumers. Is this the solution to address consumer complaints: ramsay suggests policy making for consumer protection is (cid:862)i(cid:374)(cid:272)o(cid:373)plete(cid:863) a(cid:374)d at (cid:449)o(cid:396)st a(cid:374) (cid:862)e(cid:454)e(cid:396)(cid:272)ise i(cid:374) legiti(cid:373)atio(cid:374) of the status (cid:395)uo(cid:863). Andreasen study: socio-economic status, lack of interest in consumer issues, complexity of issue, kellner as we previous discussed would frame as, price, quality, use, consumer issues stem from unsatisfactory purchases ross & Littlefield study: complaint handling at an appliance store, seen as cheap and effective to address consumer complaints, two party negotiations. 3: small claims court (lengthy process, sometimes no clear result, (cid:862)eato(cid:374)(cid:859)s ule(cid:863) satisfaction guarantee or money refund p. 127 is the customer always right, discretionary power of a retailer at p. 129. (cid:862) easo(cid:374)a(cid:271)le (cid:271)usi(cid:374)ess sta(cid:374)da(cid:396)ds of the (cid:373)a(cid:396)ketpla(cid:272)e fo(cid:396) the privilege of reasonable customers as interpreted by store personnel(cid:863) at p. (cid:1005)(cid:1006)(cid:1013: consumer choice.