BUSI 2301 Lecture Notes - Check Sheet, Flow Diagram, Hazard Analysis And Critical Control Points
5 Mar 2014
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Ishikawa: cause and effect diagrams; quality circles: taguchi: taguchi loss function, quality awards, the baldridge award, the canada awards for excellence (administered by national quality. Set of international stds on quality mgmt. and quality assurance, critical to int busi. Iso 9k-2k is based on eight quality mgmt. principles. Leadership, involvement, process approach, system approach to mgmt. , continual improvement, factual approach to decision making, mutually beneficial supplier relationship. A set of international stds for assessing a company"s environmental performance based on three major areas: mgmt. systems | operations | environmental systems: hazard analysis critical control point. Hazard analysis critical control point (haccp: quality system kind of like iso 9000, designed for food processors, deals with food safety (biological, chemical and physical hazards) Haccp: hazard analysis, determination of the critical control points, creation of the haccp plan, total quality mgmt (tqm) A philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction.
