BUSI 2121 Lecture Notes - Lecture 7: Nonverbal Communication
23 Apr 2016
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Organizations may fail if relationships are not established correctly, similar to a divorce. Communications: - transfer and understanding of a message between two or more people. Channel: - medium through which the message travels. Sender: asking a girl out on a date. Choose a message will you go out with me . Choose a message hey how"s it going. Chooses the channel hip check at the bar. 6 different steps, so much based on perception, multiple factors. Formal channel: e. g. for this class, carleton email is a formal channel. Channel richness: face to face conversation has a high richness, as opposed to memos and letters. Defensiveness: volleyball team suggested we"re not getting enough serves in. Got defensive because he tried to pursue a positive approach no critiquing. Manager"s communication to employees e. g. why decisions were made. Differences in tolerance for conflict and methods for resolving conflict. Gender differences: e. g. nonverbal communication women use more than men.
