BUSI 2121 Lecture Notes - Lecture 10: Psychological Safety, Shared Belief, Group Decision-Making
11 May 2019
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Document Summary
Transfer & understanding of a message between 2 or more people. Information sharing: goals, task direction, emotions, decision making alternatives. 3 possible initial-distribution conditions: no overlap of information between 3 people, some information is withheld by a person or 2, all information fully-shared by all 3 people. Team members possess unique and important information. Improved communication/information sharing: members are more likely to propose creative or unconventional ideas/solution. Improved decision-quality: teams are more likely to fail productively. Filtering/distorting: when a sender manipulated information so that the receiver will view it in a more favorable/particular way. Selective perception: when a receiver selectively sees and hears information based on needs, motivations, experience and other personal characteristics. Defensiveness: responding to a message perceived to be a threatening by verbally attacking others, making sarcastic remarks, overly judgemental language, works mean different things to different people, creating misunderstanding.
