BUSI 2121 Lecture Notes - Lecture 17: Safety Culture, Customer Service, Departmentalization

• School: Carleton University
• Department: Business
• Course: BUSI 2121
• Professor: Vilma Coutino- Hill

Document Summary

Organisational culture- shared values, norms, rules etc. that shape out attitudes/behaviours. Observable artifacts: language and stories, structures, symbols, rituals and ceremonies. Specific culture types: customer service culture, safety culture- high risk work environment, diversity culture- focused on fostering or taking advantage of a diverse group of employees, creative culture- focused on fostering a creative atmosphere. Culture strength: the degree to which employees agree about how things should happen within the organisation, strong culture, weak culture, organisational subcultures, differentiated culture. Anticipatory stage : happens prior to the employee joining the company, it begins as soon as a potential employee develops an image of what it would be like to work for a company. Encounter stage : begins the day the employee starts work, the employee compares the information as an outsider to the information learned as an insider. Reality shock : mismatch of information when the employee finds the aspects of working at a company are not what he/she expected.