BUSI 2101 Lecture Notes - Lecture 6: Interpersonal Relationship, Pangs, Stress Management
22 Apr 2016
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Document Summary
Mintzberg"s ground breaking study on the nature of managerial work identi ed communication as the most frequent and important of managerial activities. He described the manager"s work as essential that of communication. Mintzberg claimed that many managers spend 80% of their time in verbal communication and even when managers are not trying to communicate, their actions are taken as messages. The de nition of communication is the process by which information is exchanged between communicators with the goal of achieving mutual understanding. This is called a transactional model because it acknowledges that our responses to spears" messages lead them to modify what they say next. Furthermore, the different time periods re ect the changing nature of communication over time, depending on what transpires between people. Communication occurs within social systems and each communicator has a personal context, a eld of experience. Our individual backgrounds and personality cause us to encode and decode messages in a unique fashion.
