ADMN 232 Lecture Notes - Lecture 7: Iso 9000, Good Housekeeping, Waste Treatment
14 Jul 2018
School
Department
Course
Professor
Document Summary
Control: a regulatory process for establishing standards to achieve organizational goals, comparing actual performance against the standards, and taking corrective action, when necessary. Control is a continuous, dynamic process: actual performance -> measure performance -> compare to standard -> identify deviations -> analyze deviations -> program for correction -> desired performance -> (back to actual performance) Basic control process involves standards; comparison to standards; corrective action; dynamic process; a feedback, concurrent & feed forward control. Standards: a basic of comparison when measuring the extent to which various kinds of organizational performances are satisfactory or unsatisfactory: first criterion must enable goal achievements. If you are meeting the standards, but not the company goals, standards must be changed: standards can be determined by listening to customers & observing competition. Benchmarking: process of identifying outstanding practices, processes, and standards in other companies & adapting them to your company: It takes time to find a company that will agree to bench-marked.
