ACCT2112 Lecture Notes - Product Differentiation, Customer Service, Investor Relations

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2 Jul 2018
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MANAGEMENT ACCOUNTING ONLINE LECTURE NOTES - WEEK 1
Learning Objective 1
Distinguish financial accounting from management accounting
1. Management accounting has a different focus than financial accounting. The
management accountant reports financial and non financial information that helps
managers make decisions that will help the company achieve its goals or implement its
strategy. It is forward-looking.
2. Management accounting reports information in a manner that will help managers
do their jobs better and are not restricted by Generally Accepted Accounting Principles.
3. Financial accounting has a historical focus, as it reports the results of operations to
external parties. These reports must adhere to Generally Accepted Accounting
Principles.
4. Cost accounting and financial accounting do not operate independently. Cost
accounting, in addition to providing information for management accounting decision-
making needs, also provides data to meet financial accounting inventory-valuation
needs.
5. Cost management describes the approaches and activities of managers to use
resources to increase the value to customers and to achieve organisational goals. It is
not just about reducing costs, but involves revenue and profit planning as well.
Exhibit 1-1 summarises the major differences between management accounting and
financial accounting
Learning Objective 2
Understand how management accountants affect strategic decisions.
1. Strategy describes how an organisation will compete and the opportunities
management should pursue. It involves matching its capabilities with the opportunities in the
marketplace to accomplish its objective. Strategy focuses on the long term and is performed
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by upper (senior) management. Tactical decision making is short term and is in the realm
of lower to middle management.
2. Two broad strategies include competing on the basis of price or on the basis of
product differentiation.
3. Strategic cost management describes cost management specifically focused on
strategic issues. This seeks answers to questions such as:
ď‚·Who are our most important customers and how do we deliver value to them?
ď‚·What substitute products exist in the market? How do they differ from ours?
ď‚·What is our most critical capability? What do we do best?
ď‚·Will adequate cash be available to fund the strategy or is outside financing needed?
Learning Objective 3
Describe the set of business functions in the value chain and identify the dimensions of
performance that customers are expecting of companies
Exhibit 1-2 illustrates the six business functions in the value chain.
1The value chain is the sequence of business functions in which customer usefulness is added to
products or services.
2Research and development involves generating and experimenting with new ideas related to new
products, services, or processes.
3The design function undertakes detailed planning and engineering of products, services, or
processes.
4Production is acquiring, coordinating, and assembling resources to produce a product or deliver a
service.
5Marketing involves promoting and selling products or services to customers.
6Distribution is the process of delivering the products or services to customers.
7Customer service provides after-sale support to customers.
8Management accountants are involved in the value chain as they keep track of costs incurred in each
category. This information helps managers evaluate cost-benefit trade-offs.
9Related to the value chain is the supply chain. Whereas the value chain is internal, the supply chain
involves the flow of goods, services, and information from the initial source of materials and services
to the delivery to consumers. The value chain can involve one or many different organisations.
Exhibit 1-3 illustrates an overview of the value chain.
10. The value chain and supply chain should be used by the company to deliver improving levels of
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Document Summary

Management accounting online lecture notes - week 1. Distinguish financial accounting from management accounting: management accounting has a different focus than financial accounting. The management accountant reports financial and non financial information that helps managers make decisions that will help the company achieve its goals or implement its strategy. These reports must adhere to generally accepted accounting. Principles: cost accounting and financial accounting do not operate independently. It is not just about reducing costs, but involves revenue and profit planning as well. Exhibit 1-1 summarises the major differences between management accounting and financial accounting. Strategy describes how an organisation will compete and the opportunities. It involves matching its capabilities with the opportunities in the marketplace to accomplish its objective. Strategy focuses on the long term and is performed. Two broad strategies include competing on the basis of price or on the basis of by upper (senior) management.

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