400732 Lecture 4: Communication in Health - file 4
22 Jun 2018
School
Department
Course
Professor
Week 4 – Interviewing
LEC
What is an Interview?
= conversation with a purpose
Types of interviews
STRUCTURED
CLOSED questions
Focus on what interviewer NEEDS to know
SET questions and set ORDER of questions
SEMI-STRUCTURED
Greater scope for NEGOTIATION
Phrasing and inclusion of questions, but specific topics are required to be covered
Interview SCHEDULE or form, that reminds interviewers of the questions
UNSTRUCTURED
Limited, OPEN, questions or themes on a topic
Guided by the participant
Types of questions
DIRECT
= questions for 'FACTUAL' information
Have you ever been t a CAM practitioner?
Do you participate in regular exercise?
INDIRECT
= questions asking for 'PERCEPTION', 'EXPERIMENTAL' information
Can you tell me about the last time you visited a health practitioner?
Why do you think you struggle to get to the gym each week?
Successful interviewing steps
Put people at ease - smile, appear warm, caring, genuine and professional
Speak clearly and slowly
Introduce yourself and your role
use positive non-verbal and verbal communication
Ensure confidentiality
Be client-centred - put them first
Use social discussion to 'get them talking'
Listen to their responses
Listening attentively
Listen to what the person tells you
Paraphrasing is critical
Probing
Sensitive (Do you mind me asking more about…?)
Phrased carefully (Could you explain that to me?)
Relevant (to case history/treatment, not intrusive)
Accompanied by appropriate body language
Paraphrasing
Your own words
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Focus on what interviewer needs to know. Set questions and set order of questions. Phrasing and inclusion of questions, but specific topics are required to be covered. Interview schedule or form, that reminds interviewers of the questions. Limited, open, questions or themes on a topic. Put people at ease - smile, appear warm, caring, genuine and professional. Use social discussion to "get them talking" Listen to what the person tells you. Sensitive (do you mind me asking more about ?) Phrased carefully (could you explain that to me?) Built on an empathetic attitude and a holistic view individuals. Acknowledgement that everyone has a right to speak and be heard. Reflecting the story back to the client/patient/interviewee. Self reflection (how could i have done that differently?) Do not let note taking distract you from listening. = do not do it - as it confuses the person and answers are not of a high quality.
