400732 Lecture Notes - Lecture 8: Attention Deficit Hyperactivity Disorder, Health Professional, Auslan
22 Jun 2018
School
Department
Course
Professor
Week 8 - Communicating with People with Disabilities
and Communicating with Children
LEC
Labels
Be careful not to label people
Ensure our language is non-biased
Communicating with individuals with a hearing impairment
Hearing may fluctuate depending on:
Environmental factors
Physical factors
Emotional factors
Most people with hearing impairment communicate orally
Strategies for effective communication
Make sure the person can see your face
Check if hearing is better on one side & sit on that side
Check if the person is wearing a hearing aid
Consider a quieter listener
Speak up, but don’t yell
Keep eye contact
Speak clearly at normal pace
Use body language and facial expressions
Use an Auslan interpreter if the person knows Auslan
Consider written communication
Communicating with individuals with a visual impairment
Muscular degeneration
Glaucoma
Diabetic retinopathy
Hemianopia
Strategies for effective communication
Address people by name and introduce yourself
Inform the person of activity in the room
Speak naturally and clearly
Continue to use body language as this will influence your tone
Use everyday language
Use accurate and specific language
Always ask first to check if help is needed
Magnifiers can be useful
May need to read out written materials for the client
Communicating with individuals with an intellectual disability
Start by assuming a person can understand you, then adjust your level of
communication according to their response
Make sure you have their attention
Use their name
Gain eye contact
find more resources at oneclass.com
find more resources at oneclass.com
Strategies for effective communication
If you are not able to understand the person, you may need to ask whoever is
accompanying them to assist you
Ask the person how they would like to communicate
Use appropriate language for the person and the situation
Use visual information
Use a respectful tone and volume
Allow the person time to listen
Waiting patiently conveys interest and respect
Repeat your message more slowly or using different words if you think you have not
been understood
Understanding
If you don’t understand the other person, do not pretend to understand. Be honest
and take responsibility for any communication breakdowns
If you cannot understand or be understood, try another approach
Ask if its okay to use a familiar to the person
Communicating with children
Speak to the child in a gentle an encouraging tone
Use age appropriate language
Make your language clear and understandable
Children generally like eye contact and are very observant
Never touch children unless you have consent and parent/caregiver is with you
Principles and guidelines
Age & developmentally appropriate
Be patient and understanding
Make eye contact
Speak in gentle, encouraging tone
Acknowledge feelings and emotions
Ask open-ended questions
Appeal to their imagination and interests
Developmental characteristics
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Week 8 - communicating with people with disabilities and communicating with children. Make sure the person can see your face. Check if hearing is better on one side & sit on that side. Check if the person is wearing a hearing aid. Use an auslan interpreter if the person knows auslan. Inform the person of activity in the room. Continue to use body language as this will influence your tone. Always ask first to check if help is needed. May need to read out written materials for the client. Start by assuming a person can understand you, then adjust your level of communication according to their response. If you are not able to understand the person, you may need to ask whoever is accompanying them to assist you. Ask the person how they would like to communicate. Use appropriate language for the person and the situation.
