PHAR2822 Lecture Notes - Lecture 1: Verbal Behavior, Body Language, Professional Boundaries
Document Summary
3/8/18: refers to the positive interaction of two or more health professionals, who bring their unique skills and knowledge, to assist patients/clients and families with their health decisions. In particular disability associated with noncommunicable diseases when health systems embrace icp across the full course of the disease: increased job satisfaction, with reduced stress and burnout. Build rapport before you need to contact them for a problem. Get to know all members of practice/ward. Know what you"re talking about, don"t waste time. Have all the necessary facts ready (recommendations and rationale_ Focus on patient problems rather than personal mistakes. Prepare for different responses before you pick up the phone or enter the room. Listen to reply and repeat back to ensure you understood it. Make a clear introduction to who you are and what you want. Do not allow yourself to get distracted. Face to face; focus and keep eye contact. Repeat back your understanding of their objection.
