MGMT 110 Lecture Notes - Lecture 8: Knowledge Society, Lesson Learned, Serendipity
Week 8: Managing Knowledge and Learning
Learning Objectives
- After completing this topic, you should be able to:
o Explain the basic theories of knowledge management and learning
o Understand the importance of these theories for organisations
o Examine the benefits and shortcomings of these approaches
o Understand the challenge that learning and managing knowledge poses for management
o Identify organisational practices that encourage learning
Introduction
- Knowledge: ideas, meanings, understandings, and explanations of how phenomena of interest
actually work (acquired by a person through experience or education)
- Knowledge management: the process of managing knowledge to meet existing and future
needs
- Organisational learning: when the knowledge that organisational members have is explicitly
known and codified by the organisation
What is Knowledge?
Sources of Knowledge
- Leaning by doing
o Learning while managing
- Learning by seeing
o Learning by watching others managing or being managed by others
- Hearing stories
o Shared narratives of how things happened in the organisation, how problems were
experienced and resolved etc.
- Popular accounts
o Popular and celebrated accounts of exemplary CEOs, usually shared through popular media
Types of Knowledge
- Tacit knowledge
o The knowledge you actually use when you do things, but you cannot necessarily articulate it
o Polanyi (1962;1983) “We know more than we can tell”
- Explicit knowledge
Practical Action
Knowledge (judgement of
significance from context)
Information (arrangement
of data to show
relationships)
Data (ordered sequence of
given items or events)
find more resources at oneclass.com
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