MGTS2606 Lecture Notes - Lecture 10: Physical Attractiveness, Theory Of Reasoned Action, Critical Role
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Key definitions: power: the potential to allocate resources and to make and enforce decisions (power is the potential to influence) The mechanism through which people use power to change behaviours or attitudes: persuasion: the act of motivating an audience through communication to voluntarily change a particular belief, attitude or behaviour. Power helps to determine how we communicate, the non-verbal and verbal behaviours used, who we listen to, the language that we use in organisational settings, etc. Case study - redundant communication in teams under pressure: Investigated how managers used tech. to convince their team members to complete tasks on time: less power --> greater reminders, follow ups, and repeated messages. "those without power were much more strategic, much more thoughtful about greasing the wheel to get buy-i(cid:374) a(cid:374)d to (cid:396)ei(cid:374)fo(cid:396)(cid:272)e the u(cid:396)ge(cid:374)(cid:272)(cid:455) of the p(cid:396)e(cid:448)ious (cid:272)o(cid:373)(cid:373)u(cid:374)i(cid:272)atio(cid:374) . Managers without authority enrol others to make sense of an issue together and go for a solution"
