MGTS2606 Lecture Notes - Lecture 6: Workplace Deviance, Organizational Culture, Error Detection And Correction
Document Summary
"promotive behaviour that emphasises expression of construction challenge intended to improve rather than merely criticise" Includes expression of ideas, opinions, and minor problems in the workplace. "the withholding of any form of genuine expression about the individual"s behavioural, cognitive and/or affective evaluations of his or her organisational circumstance to persons who are perceived to be capable of effecting change or redress" Forms of voice: acquiescent voice, agreeing to the group due to low self-efficacy to make a difference. "expressing supportive ideas based on resignation: defensive voice, proposing ideas that focus on others to protect yourself. "expressing ideas that shift attentions elsewhere based on fear: prosocial voice, proposing constructive ideas for change to benefit the organisation. Forms of silence: acquiescent silence, keeping opinions to self due to low self-efficacy to make a difference. "withholding ideas based on resignation and hopelessness: defensive silence, based on fear and self-protection.
