MGTS1601 Lecture Notes - Lecture 4: Personnel Selection, Decision-Making, Appreciative Inquiry
Document Summary
Lecture 4: emotions and stress (chapter 5 & 16) Affect: a broad range of emotions that people experience, encompasses both emotions and moods. Emotions (intense feelings that are directed at someone or something): psychological, behavioural, and physiological episodes experienced toward an object, person, or event that create a state of readiness. 6 universal emotions: anger, fear, sadness, happiness, disgust, surprise/we need emotions to think rationally, to behave ethically. Definition: the ability to detect and to manage emotional cues and information. Emotion regulation: identify and modify the emotions you feel (cheer yourself when upset, calm yourself when angry: ob applications: Emotions and selection: emotions affect employee effectiveness. Decision making: emotions are an important part of the decision-making process in organisations. Motivation: emotional commitment to work and high motivation are strongly linked. Leadership: emotions are important to acceptance of message from organisational leaders. Interpersonal conflict: conflict in the workplace and individual emotions are strongly intertwined.
