MGMT2002 Lecture Notes - Lecture 8: Group Polarization, Social Loafing, Common Purpose
11 Aug 2019
School
Department
Course
Professor
Document Summary
Mgmt2002 lecture 8: communicating & decision making in teams. Elements of a team: members operate within a charter; see themselves as having specified roles & see themselves accountable for achieving specified organisational goals, key elements. Identify as a team: work within a charter. Increased creativity, problem solving, and innovation: higher quality decisions and improved processes, global competitiveness, reduced turnover and absenteeism and increased employee morale. Increases diversity: enhances interpersonal skills, develops critical thinking & evaluation skills. Increases morale & lowers stress: satisfies the need for propinquity, development of interpersonal relationships. Functions of teams: handling special projects, completing the work of particular departments, developing internal systems innovations, creating customer service innovations, developing product innovations, engaging in employee development, reducing time to market for products and services. Team norms: explicit/formal: manuals, codes of conduct, by laws. Implicit/informal: behaviours that are acceptable/unacceptable in the group: conforming: members expected to conform to norms.
