MGMT1002 Lecture Notes - Lecture 9: Nominal Group Technique, Social Loafing, Eye Contact
Week 9 – Teams
A work group is a group that interacts primarily to share information and to make decisions to help
each group member perform within his or her area of responsibility.
A work team is a work group whose individual efforts result in performance that is greater than the
sum of the individual inputs.
Types of teams:
- Problem-solving teams: groups of 5-12 members from the same department who meet for a
few hours each week to discuss ways of improving quality, efficiency and the work
environment.
- Self-managed work teams: groups of 10-15 people who take on responsibilities of their
former supervisors.
- Cross-functional teams: employees from about the same hierarchical level but from
different work areas, who come together to accomplish a task.
- Virtual teams: teams that use computer technology to tie together physically dispersed
members to achieve a common goal.
How behaviours affect teammates/ team outcomes and how to help our team succeed
Bad Apple study idetified that he a idiidual egages i egatie ehaiours it spreads to
the rest of the tem, destroying the team functioning.
Implication – build a team culture of positivity
- Emotions are contagious
- 3:1 ratio of positive to negative statements
- Facial expressions and tone (affect how you and others feel) -> Smiling is so positively
associated with happiness in our minds that by smiling or holding a pen between our teeth
you use the same muscles as smiling, you trick the mind into feeling positive.
Implication – build a team culture of positivity, fairness
- Make eah eers perforae isile
- Identify and emphasize the unique strengths of each member
- Each member knows what he or she is responsible for.
Implication – build a team culture of positivity, fairness and respect
- Validate/eourage others otriutios
- Yes reeals aeptae of the perso, ot agreeet. Shos that you are ope ad
listening.
- Become the (informal) facilitator – ask for others to share their ideas and opinions.
Affective Negativity
Interpersonal deviance
Withholding Effort
Consistent expression of
negative emotions eg.
Frowning, Pessimism
Interpersonally disrespectful
behaviours eg. Gossiping, rolling
eyes, folding arms
Slakig off or free-ridig
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
A work group is a group that interacts primarily to share information and to make decisions to help each group member perform within his or her area of responsibility. A work team is a work group whose individual efforts result in performance that is greater than the sum of the individual inputs. Problem-solving teams: groups of 5-12 members from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency and the work environment. Self-managed work teams: groups of 10-15 people who take on responsibilities of their former supervisors. Cross-functional teams: employees from about the same hierarchical level but from different work areas, who come together to accomplish a task. Virtual teams: teams that use computer technology to tie together physically dispersed members to achieve a common goal. How behaviours affect teammates/ team outcomes and how to help our team succeed. Interpersonally disrespectful behaviours eg. gossiping, rolling eyes, folding arms.
