MGMT1001 Lecture Notes - Lecture 5: Communication Source, Nonverbal Communication, Linguistics
Document Summary
Nature and function of managerial communication: what is communication, the transfer and understanding of meaning. Formal presentations: barriers to effective interpersonal communication. Filtering: deliberate manipulation of information to make it appear more favourable: emotions: how receiver feels when message is received influences interpretation as can disregard rational/objective thinking process and substitute judgements. Simplify language: managers should consider audience and tailor language to them using jargon within group that understands it. Organisational communication (all the patterns, networks and systems of communication within organisation) Formal communication: follows official chain of command or which is required to do one"s job (any communication that takes place within prescribed organisational work arrangements) Informal communication: not defined by the organisation"s structural hierarchy. Fulfils two purposes: permits employees to satisfy need for social interaction. Lateral: takes place between any employees on the same organisational level - saves times and facilitates coordination. It and communication: how it affects managerial communication, radically changed communication within organisations.
