INFS1602 Lecture Notes - Lecture 8: Enterprise Application Integration, Computing Platform, Contact Manager
19 Oct 2018
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Document Summary
Infs1602 digital transformations in business (semester 1 2018) Inter-enterprise is shared by 2 or more independent organisations. Information silo condition existing when data is isolated in separate is. Increased expense revise business processes to use database: workshop integrate using. Is enterprise-wide applications: enterprise is integrate into inter- enterprise systems using distributed applications (e. g. pride) Allow isolation, but manage it: business process reengineering altering existing/designing new business processes for new is, problem: difficult, slow & exceedingly expensive. Inherent processes predesigned procedures for using software products save organisations from expensive & time-consuming business process reengineering. Categories of enterprise applications: customer relationship management (crm) suite of applications, a database & a set of inherent processes for managing all customer interactions (customer-centric, components of customer life cycle, marketing, customer acquisition, relationship management. Leverages existing system (keep functional applications, integration layer over top: enables gradual move to erp. Allows use of existing applications, whilst eliminating problems of isolated system.
