FIT2024 Lecture Notes - Lecture 8: Iso 9000, Quality Control, Quality Management
24 Jun 2018
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Department
Course
Professor
Week 8 - Software Quality Assurance
The purpose:
● To prevent problems from occurring
● Detect them when they do
● Identify the cause
● Remedy the cause
● Prevent reoccurrence
Software Quality Management
● The goal is user satisfaction
○ Compliant product
○ Good quality
○ Delivery within budget and schedule
Quality Process
● Quality Objectives
○ To achieve and sustain the quality of the product or service to meet the
customer's needs
○ Provide confidence to management that the quality is being achieved and
maintained
○ Provide confidence to the customer that the quality is being achieved
● Quality Policy
○ The overall quality intentions and direction of an organisation as regards quality
● Quality Management
○ That aspect of the overall management function that determines and implements
the quality policy
● Quality System
○ The organizational structure, responsibilities, procedures, processes and
resources for implementing quality management
● Quality Control
○ The operational techniques and activities that are used to fulfil requirements for
quality
○ Involves evaluation performance, comparing goals and acting on the differences
○ Quality control involves the checking of the product
○ Works with products
■ Measures products against a standard
■ Identifies defects
■ Is limited to looking at products
● Quality Assurance
○ Involves the checking of the process
Document Summary
To achieve and sustain the quality of the product or service to meet the customer"s needs. Provide confidence to management that the quality is being achieved and maintained. Provide confidence to the customer that the quality is being achieved. The overall quality intentions and direction of an organisation as regards quality. That aspect of the overall management function that determines and implements the quality policy. The organizational structure, responsibilities, procedures, processes and resources for implementing quality management. The operational techniques and activities that are used to fulfil requirements for quality. Involves evaluation performance, comparing goals and acting on the differences. Quality control involves the checking of the product. A set of activities designed to evaluate the process by which products are developed or manufactured. Uses the results of quality control to evaluate and improve the processes that produce the products. Ensured that verification and validation takes place. The creation of a quality culture that permeates the entire organization.
