FIT1049 Lecture Notes - Lecture 9: Human Resources, Strategic Management, Railways Act 1921
22 Jun 2018
School
Department
Course
Professor
L9: Organisational Communication
Organisations and Organisational Communication
Organisations - Classical Approach
●Organisaon behaves as a single unit, regardless of size of diversity
●Have a clear idenfiable purpose or goal
●People who work or belong to the organisaon share that goal
●Employees or members of the organisaon place the interests of the organisaon ahead of
their own individual interests
●Organisaonal uses raonal, scienfic analysis as the basis for deciding on the right
organisaonal structure and acvies for achieving its goal
Organisational Characteristics
Described by:
●Funcon or purpose:
○Why does the organisaon exist?
○What products or services does it produce?
●Interface with customers/client and suppliers
●Size
○Number of employees
○Customers
○Range/number of products/service
○Turnover/profit
●Structure for internal management and control
○Decision making:
■How centralised?
■How formalised?
■How complete?
The four factors all affect informaon use and flow:
●Type of informaon
●Volume and complexity of informaon
●Who access what informaon
●The importance of informaon to the organisaon survival
Organisational Goals and Objectives
Organisaonal oen express their direcon and purpose in terms of goals and objecves
Goals : broad descripons of what organisaon plans to achieve
Objectives : operaonal statements describing what an organisaon will do to achieve the goals. Must
be measureable
Together they:
●Summarize the organisaon’s reason for exisng
●Provide measures of organisaonal effecveness
●These are abstract statements so do not specify methods for achieving them
Organisational Functions
Set of essenal funcons needed to achieve the objecves.
Primary Funcons : directly related to goals/objecves
●Retail organisaons:
○Sales funcon
○Ordering and supply
○Inventory and stock control
○Financial management
●Sporng Organisaon
○Compeon scheduling
○Venue booking
○Membership
●Research Organisaon
○Informaon and data management financial controls
Support Funcons : Maintain the funconing of the organisaon itself. For example:
●Human resources or personnel
●Building maintenance
●Office services and supplies
●Transport
Primary and support funcons may change as the organisaons grows and changes.
Organisational Communication
Internal Communication : strategic management of interacons and relaonships between
stakeholders at all levels within organisaons
Communication: process by which individuals smulate meaning in the minds of other individuals
Organisational Structure
Depends on a number of factors like the size and purpose of the organisaon. How an organisaon
communicates with its staff and those external to the organisaon will be influenced by its structure.
●Related to the way that work is allocated among employee/members
●Choice of structure facilitates achieving goals most effecvely
●Groups, managers and staff
○Long term groupings : departments
○Dynamics groupings : projects
●Supports job specialisaon
○Tasks undertaken by people in secon are narrowed
○Concentrates experiences
○Can increase competence and efficiency
Functional Structure: areas within an organisaon with an idenfiable funcon
●Markeng departments
●Sales departments
Document Summary
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