MGMT20001 Lecture Notes - Lecture 4: Absenteeism

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copperspider388

7 Jun 2018

School

University of Melbourne

Department

Management

Course

MGMT20001

Professor

Victoria Roberts

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L4Values,Attitudes&WorkBehaviour

Values>attitudes>behaviour

VALUES:enduringpersonalbeliefsaboutwhatisimportantorvaluable

 Expressionofthe‘rightway’tobehave

 Characterisedintermsoftheir:

 Intensity(levelofsignificance/importance)

 Content(terminalorinstrumentalvalues)

 Providethenormativebasisforattitudes

ATTITUDES:evaluativestatementaboutanobject,personorevent

 Apersistenttendencytofeelandbehaveinaparticularwaytowardssomething

 Attitudesarecharacterisedbytheirpersistence,valanceanddirection

 Includethreecomponentsthataretheoreticallydistinctbutinrealitydifferenttoseperate:

1. Emotionalcomponentpositiveornegativefeeling

2. Informationalcomponentjudgementsabouttheobject,person,eventbasedon

ourvaluesandbeliefs

3. Behaviouralcomponentwhenweholdanattitudewetendtoactconsistentlyin

acertainway

 Attitudescanhelppredictbehaviouratwork

 Employeeattitudescanbechanged,buttherecanbebarriertochangingourattitudes

suchaspriorcommitmentsandinsufficientinformation

 Canbechangedthroughprovidingnewinformationandinvolvingdissatisfiedpeopleto

improvethesituation

JobSatisfaction:multidimensionalattitude

Apositiveemotionalresponseresultingfromtheappraisalofone’sjoborjobexperience

Representsseveralrelatedattitudestowards:

 Jobcontent

 Pay

 Promotion

 Supervision

 Coworkers

^alsoweknowwhatleadstohigherjobsatisfaction

Influencedbypersonalvalues(e.g.autonomy,money,competence,socialinteraction,etc.)

Outcomesofjobsatisfaction:

 Productivity

 Turnover

 Absenteeism

 bettermentalandphysicalhealth

 positivecitizenshipbehaviour

Jobsatisfactionisalsocorrelatedwithmanagementpractices:

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MGMT20001 Lecture Notes - Lecture 4: Absenteeism

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