ISYS104 Lecture Notes - Lecture 7: Object Management Group, Business Process Management, Business Process Model And Notation

• School: Macquarie University
• Department: Information Systems
• Course: ISYS104
• Professor: Matthew Mansour

Document Summary

Week 7: business process management and enterprise systems. Processes will change over time whether the business wants them to or not. Information systems are often used to support business processes. Often critical, complex and dynamic in structure. Systematic process of creating, assessing and altering business processes. Bpm applies to profit-making, nonprofit and government organisations. As-is-new documents current process; it is changed to solve process problems: create model of business process components. Users review and adjust model: create system components. Uses five elements of is (hardware, software, data, procedures, people: implement business process, create policy and procedures for ongoing assessment of process effectiveness. Bpm varies with scope and size of the process. Activities in a single department or function. Problem is that it may lead to information silos . Eliminate or reduce isolated systems and data. Example is customer relationship management (crm) process.