HBS110 Lecture Notes - Lecture 6: Active Listening, Eye Contact, Body Language
92 views2 pages
Document Summary
Thi(cid:374)k a(cid:271)out a(cid:374) e(cid:454)perie(cid:374)(cid:272)e (cid:455)ou had of (cid:374)ot (cid:271)ei(cid:374)g liste(cid:374)ed to . Causes frustration, mistrust, decreases the likelihood of repeating it or talking to them again. Listening well does not come naturally, it requires skill, and a commitment to understanding the speaker (cid:858) To increase the other persons confidence in you. To make the other person feel important and recognised. To show that your care about the person and guild trust. To avoid saying the wrong thing or being tactless. To learn to accept feelings- yours and others. To be sure you both have the same understanding of the topic, and of what is being said. Eye contact: look them in the eyes occasionally, can be culturally different. Shows you are listening: (cid:862)h(cid:373)(cid:373)(cid:373)(cid:863, (cid:862)(cid:455)es(cid:863, nodding. Restating in different words what person has said. Peaker: (cid:858)it just (cid:449)as(cid:374)(cid:859)t the right thi(cid:374)g for hi(cid:373) to do(cid:859) Liste(cid:374)er: (cid:858) (cid:455)ou (cid:271)elie(cid:448)e he should(cid:374)(cid:859)t ha(cid:448)e do(cid:374)e that(cid:859)