MMM132 Lecture Notes - Lecture 7: Performance Management, Positive Feedback, Human Resource Management
Document Summary
Describe 6 key elements in organisational design: work specialisation, departmentalisation. Division of job activities so employees specialising in specific things can be more productive. An employee who has to report to two or more bosses may have to cope with conflicting demands: span of control. Unity of demand = an employee should report only to one manager. Authority = a right (cid:449)ho"s legiti(cid:373)a(cid:272)y is (cid:271)ased o(cid:374) a(cid:374) authority figures positio(cid:374) in the organisation. Power = a(cid:374) i(cid:374)di(cid:448)idual"s (cid:272)apa(cid:272)ity to i(cid:374)flue(cid:374)(cid:272)e de(cid:272)isio(cid:374)s ((cid:272)oer(cid:272)i(cid:448)e, re(cid:449)ard, legitimate, expert, referent power) Preferred managing style of the manager: centralisation vs decentralisation, formalisation. Centralisation = the degree to which decision making takes place at upper levels of the organisation. Decentralisation = the degree to which lower level managers provide input or actually make decisions. Formalisation refers to how standardised an organisations jobs are and the extent to which employee behaviour is guided by behaviours and rules.
