MGMT2006 Lecture Notes - Lecture 5: Daniel Goleman
Document Summary
How others feel and behave affects your work. Emotional intelligence: understanding emotions (self-awareness, managing emotions (self-management, perceiving emotions (social awareness, using emotions (relationship management) It is restrictive to not know the different emotions out there. Different ways to look at emotions: positive and negative, high and low. Key terminology: mood: general, no strong reasons, emotions discrete: each emotion is different and caused by something specific, affect. Emotions serve a purpose william james: they communicate to us, our emotion and cognition of thinking happen. What do emotions mean: positive and negative emotions are not necessarily good and bad, respectively. It is important to know a wide variety of emotions. Things you can do: feel your emotions, feel your discomfort, check yourself, spot your emotions in books, movies , observe the ripple effect of your emotions. Susan david the gift and power of emotional courage: emotional rigidity.
