PHTY102 Lecture Notes - Lecture 1: Eye Contact, Ridicule, Sarcasm
1. Communication for health professionals
• Communication
o Conferring through speech, writing or non-verbal means to create a shared
meaning
o Two-way process - sharing information
• Outline the importance of communication in the health sciences
o Needed for a collaborative and respectful partnership between the health service
provider and the health service user
o Communication with parents/clients and their families
o Good communication between health professionals is the basis of effective
teamwork
o Essential for meeting legal requirements of health care, e.g. face to face meetings,
documentation of intervention, reports
• Identify the features of effective communication
o Occurs when what was intended to be said has been heard and the individuals
involved have reached a shared understanding
o Requirements
• Intention to share information
• Desire to reach common understanding
• Active listening by the receiver
• Commitment to use language which both parties understand
• Willingness to understand the others point of view
o Active listening - non-verbal and verbal actions that indicate the receiver is listening
• Individual demonstrates they are paying attention and attempting to
understand what another is communicating
• Features
▪ Receiving - giving your full attention to the patient
• Hearing
• Attending
▪ Understanding - detective work
• Learning
• Decipher meaning
▪ Remembering
• Recalling
• Retaining
▪ Evaluating
• Judging
• Criticising
▪ Responding - telling the person how you interpreted the information
• Answering
• Giving feedback
o Reflection - paraphrasing
• Reflection - clarification of facts
• Paraphrasing - clarification of feelings
• Confirms for the speaker the correct message has been transmitted
o Non-verbal behaviours - body language
• Kinesics
▪ Territorality - e.g. sitting far away
▪ Body orientation - e.g. facing forward
▪ Seating position
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Document Summary
Identify the features of effective communication: occurs when what was intended to be said has been heard and the individuals involved have reached a shared understanding, requirements. Individual demonstrates they are paying attention and attempting to understand what another is communicating. Features: receiving - giving your full attention to the patient, hearing, attending, understanding - detective work. Learning: decipher meaning, remembering, recalling, retaining, evaluating. Seating position: room size, distance, proxemics - what the patient is doing. Facial expressions: eye contact, gestures, body movement/language, body posture, questioning, purposes. Information - e. g. patients condition: clarification, assessment - e. g. diagnose, demonstrate interest, maintains control of interaction. Feelings and opinions: more comprehensive response required, allow more scope to response - control for responder, when time isn"t an issue, how, what, why type questions, closed. Simple/specific response is required - facts not feelings: used when time is limited, when, where, who type questions.
