HSA 4180 Chapter 14: How to Overcome Resistance to Change
1 Dec 2016
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Document Summary
If managers do not do enough in the front end to minimize resistance, it will haunt them later. So what should managers do: following are some suggestions, which draw form earlier chapters and other writers, these ideas are grouped under four broad interrelated categories: Involve people in planning and implementing change at the appropriate time. Explain the change to employees and other stakeholders. Realize that people change at different times and speeds: these ideas work best when managers have trusting relationships with others and have the organizational structure, culture, resources, and flexibility to enable change. If these factors are missing, managers will struggle to overcome resistance because people will not believe them nor feel safe trying new ideas: the organization and employees first should be ready for change. If the medical lab must move to a new location, involve the lab staff in planning its move. If in doubt, involving people sooner is usually better than doing so later.
