MAN 3025 Chapter Notes - Chapter 13: Service Club, Group Cohesiveness, Problem Solving
Document Summary
Improved workplace cohesiveness: reduced costs, reduced destructive internal competition. Groups and teams: group- people work as individuals. Team- people with common commitment (well connected: group - (1) two or more freely interacting individuals who (2) share norms, (3) share goals, and (4) have a common identity. Crowd- temporary collection of people who don"t interact with one another (intersection). Organization- is so large that members don"t interact (eg. labor union): formal groups created by managers to accomplish specific goals. (eg. division, a department, a work group, or a committee). Informal groups created by people for friendship or a common interest. (eg. friends who take coffee breaks together, a bowling team, a service club or other voluntary organization. Can be more productive, but sometimes sabotage organizations efforts: team - small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable. (eg.
