SCHM 2301 Chapter Notes - Chapter 3: Kaizen, Learning Curve, Maximum Capacity
22 Mar 2016
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Document Summary
Process is a system of structured a activities that use resources to transform inputs into valuable outputs (cid:1) Process thinking is a way of viewing activities in an organization as a collection of processes. Causes managers to address critical process elements including activities, inputs, outputs, flows, structure, resources, and metrics (cid:1) Juran"s law 15 percent of operational problems are the result of human error; the other 85 percent are due to systemic process errors. We must focus on improving the process. A particular process can be defined by its: activities, inputs/outputs/flows, process structure, management policies (cid:1) (cid:1) Operation is any activity that transforms an input. Transportations any activity that moves an input from one place to another without transforming it. Inspection checks or verifies the results of another activity. Delay occurs when the flow of an input is unintentionally stopped as a result of interference: usually caused by insufficient operation capacity or other needed inputs are not available.
