CMST 2010 Chapter : Chapter 7
Document Summary
For most of your time as a student, you likely view listening as a way to learn. Listening can also be used as a critical activity in the context of conflict and arguing listening is recognized as consisting of. Complex cognitive processes: such as attending to, understanding, receiving, and interpreting content and relational messages. Complex attitudinal processes: such as being motivated to attend to those messages. Complex behavioral processes: such as responding with verbal and nonverbal feedback listening is linked to interpersonal cognitive complexity. Are also described as more likely to hold certain attitudes, like being empathic and having a greater willingness to listen. Engage in behaviors, such as eye contact and asking questions that signal to the speaker that the listener is paying attention. Listening presage refers to the personal and contextual preconditions that influence how people attend to and process information. Who, what, when, and where of listening.
