BUS 200 Chapter Notes - Chapter 10: Operations Management, Business Plan, Program Evaluation And Review Technique
Business 200 Chapter 10
Service operations
production activities that yield tangible and intangible service products
Goods production
production activities that yield tangible products
Utility
The power of a product to satisfy a human want; something of value
Time utility
quality of a product that satisfies a human want because of the TIME at which it is made
available
Place utility
quality of a product that satisfies a human want because of WHERE it is made available
Ownership Utility
Quality of a product that satisfies a humanwant during its consumption or use
Form utility
satisfies a want because of its FORM
Operations Management
A set of methods and technologies used in the production of a good or a service
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Production managers
responsible for operations processes: create value and provide benefits
OPerations process
as set of methods and tehcologies used in the production of a good or a sefvice
Analytic process
production process in which resources are broked down into their components
synthetic process
production process in which resources are combined
High-contact system
Service cannot be provided without the customer being physically in the system (e.g. transit)
Low-contact system
service can be provided without the customer being physically present
Operations Capability
Activity or process that production must do especially well and with high proficiency
Quality Operations
high standards for raw materials, just-in-time materials flow for lean manufacturing,
specialized/automated equipment, operations personnel expert on continuous improvement
Low Cost Operations
Avoids Excess, limited product range, customer required to do certain things, custom shipping
cartons
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Document Summary
Service operations production activities that yield tangible and intangible service products. Goods production production activities that yield tangible products. The power of a product to satisfy a human want; something of value. Time utility quality of a product that satisfies a human want because of the time at which it is made available. Place utility quality of a product that satisfies a human want because of where it is made available. Quality of a product that satisfies a humanwant during its consumption or use. Form utility satisfies a want because of its form. A set of methods and technologies used in the production of a good or a service. Production managers responsible for operations processes: create value and provide benefits. Operations process as set of methods and tehcologies used in the production of a good or a sefvice. Analytic process production process in which resources are broked down into their components synthetic process production process in which resources are combined.
