MGMT 311 Chapter Notes - Chapter 5: Employee Engagement, Organizational Commitment, Emotional Labor
14 Jan 2017
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Document Summary
Values: ways of behaving or end-states desirable to a person or group. Terminal values: long term goals - prosperity & happiness. Instrumental values: preferred means of achieving terminal values or preferred ways of behaving. Intrinsic values: values related to the work itself. Extrinsic values: values related to the outcomes on the work. Intrinsic values relating to work itself. Extrinsic values relating to the outcomes of work. Intrapersonal value conflict: when highly ranked instrumental and terminal values conflict. Interpersonal value conflict: when two different people hold conflicting values. Traditional/secular-rational: reflect the contrast between societies in which religion is very important and those in which it is not. Survival/self-expression: survival emphasizes economic and physical security; self-expression values emphasize subjective well-being, self-expression, and quality of life. Attitudes - expresses our values, beliefs and feelings toward something and inclines us to act or react in a certain way.
