ORGS 1000 Chapter 2-3: OB Notes

• School: York University
• Department: Organization Studies
• Course: ORGS 1000
• Professor: Kerry Taylor

Document Summary

What does it mean to be a good performer : task performance (positively, citizenship behaviour (positively, counterproductive behaviour (negatively) Task performance: task performance includes employee behaviours that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. Citizenship behaviour: voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place. Political deviance: gossiping is having casual conversations about other people in which the facts are not con rmed as true, undermines morale good manners, incivility represents communication that is rude, impolite, discourteous, and lacking in. Personal aggression: harassment occurs when employees are subjected to unwanted physical contact or, abuse occurs when an employee is assaulted or endangered in such a way that verbal remarks from a colleague. physical and psychological injuries may occur.