ITEC 1010 Chapter Notes - Chapter 6: Sales Promotion, Accounts Receivable, Accounts Payable

• School: York University
• Department: Information Technology
• Course: ITEC 1010
• Professor: Paul Kashiyama

Document Summary

Decision making as a component of problem solving. Decision making phase: the first part of problem solving including three stages: intelligence, design and choice. First stage in the problem solving process is the intelligence stage. Intelligence stage: the first stage of decision making, in which you identify and define potential problem or opportunities. In this phase: identify and define potential problems or opportunities, investigate resource and environmental constraints. Design stage: the second stage of decision making, in which you develop alternative solutions to the problem and evaluate their feasibility. Choice stage: the third stage of decision making, which requires selecting a course of action. Problem solving: a process that goes beyond decision making to include the implementation stage. Implementation stage: a stage of problem solving in which a solution is put into effect. Monitoring stage: the final stage of the problem-solving process, in which decision makers evaluate the implementation.