ADMS 2400 Chapter Notes - Chapter 9: Problem Solving, Assertiveness, Cooperativeness

• School: York University
• Department: Administrative Studies
• Course: ADMS 2400
• Professor: Joanne Gray

Document Summary

Conflict: conflict exists whenever incompatible activities occur. Person interpersonal/dyadic(2 people exactly: affected by openness, affected by individual"s position. Organization interorganizational: functional vs. dysfunctional conflict. Supports goal of group and improves its performance. Hinders group performance: types of conflict. Relates to content and goals of the work. Positive among top management: negative with lower management. Conflict over how work gets done: matters whether more than one conflict is occurring. More occurring than one = negative: team personality also matters. High in openness turn conflict into performance: conflict process. Connotations, jargons, insufficient information, noise in communication. Size, specialization, and composition : larger, more specialized more conflict. Greater the ambiguity: greater potential for conflict. Reward systems: create conflict when one member"s gain is at another"s expense. Leadership style: create conflict if managers tightly control and oversee work of employees. Incompatible goals: diverse goals might be at odds with others. Scarce resources: motivates competition for resources. Personal values conflict with one another: conflict resolution.