OL140 Chapter Notes - Chapter 10: Special Relationship, West Coast University, Expectancy Theory

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22 Apr 2018
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When there are individuals who do not identify as part of a group they are considered part of the outgroup. The outgroup individuals are viewed as troublemakers or malcontents. Good leaders know the importance of listening to all members of a group, especially the out-group members. Inclusion is the process of incorporating others into a group or organization by helping people who are different feel they are apart of. Leaders must listen to outgroups and bring them in. There are many different ways to define out-groups members. The out-group members refers to those individuals in a group or an organization what do not identify themselves as part of the larger group. They may feel unaccepted, alien tatted, and even discriminated against such as the class bullying. Sometimes they may be minorities who think their voice is being heard or people who think their ideas are underappreciated.

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