BU398 Chapter 11: Chapter 11 – Decision-Making Processes
Document Summary
Individual: rational approach, bounded rationality, non programmed, organizational, management science, problem consensus: high, solution knowledge: high, garbage can, problem consensus: low, solution knowledge: low, carnegie, problem consensus: low, solution knowledge: high. Incremental (trial + error: problem consensus: high, solution knowledge: low, organizational decision making: process of identifying and solving problems. 2 major stages: problem identification: info about environmental + organizational conditions is monitored to determine if performance is satisfactory, problem solution: when alternative courses of action are considered and one alternative is selected + implemented. Problem identification stages: monitor the decision environment, managers monitor internal and external info that will indicate deviations from planned behaviour. Problem solution stages: develop alternative solutions, have clear understanding of the various options available to achieve desired objectives. Implement chosen altenrative: uses managerial, admin, persuasive abilities and give directions to ensure that decision is carried out.
