BU385 Chapter Notes - Chapter 9: Pareto Chart, Control Chart, Six Sigma
Document Summary
Quality the ability of a good or service to consistently meet or exceed customer expectations. Quality control monitoring, testing, and correcting quality problems after they occur. Quality assurance providing confidence that a product"s quality will be good by preventing defects before they occur. Continuous improvement never-ending improvements to key processes as part of total quality management. Dimensions of quality of goods performance, aesthetics, special features, safety, reliability, durability, perceived quality, service after sale, and latent. Interior design, soft touch, fit and finish, grade of materials used. Convenient location of repair shop and open evenings and weekends. Customers evaluate a good or service"s quality relative to their expectation. Product design involves decisions about the characteristics and specifications of a product such as size, shape, and material. During process design, technical (product) characteristics should be translated into process characteristic and specifications. Conformance to design specifications during production the degree to which produced goods or.
