BU354 Chapter Notes - Chapter 8: Formal Methods, Videotelephony, Performance Appraisal
Document Summary
Employee orientation: (onboarding): a procedure for providing new employees with background information about the firm and the job. Introduce people to the culture, give them a common bond, teach the importance of teamwork in the workplace, provide tools & information to be successful in the company. The first step in helping new employees manage the learning curve. Socialization: the ongoing process of instilling in all employees the prevailing attitudes, standards, values and patterns of behaviour that are expected by the organization. Reality shock (cognitive dissonance): the state that results from the discrepancy between what the new employee expected from the job and the realities of it; orientation reduces this. Content of orientation programs: internal publications (employee handbook, tours and staff introductions, job related documents, expected training to be received (when and why, performance appraisal criteria. Problems with orientation programs: too much information, little or no orientation, too broad vs too detailed.
