BU288 Chapter Notes - Chapter 8: Mci Inc., Hazing, Street Hockey
Document Summary
Bu288 chapter 8: social influence, socialization, and organizational culture. Culture might be thought of as an organization"s style, atmosphere, or personality. Culture provides uniqueness and social identity to organizations. Organizational culture: shared beliefs, values, and assumptions that exist in an organization. Determine the norms that develop and the patterns of behaviour that emerge from these norms. Members have uniform exposure to these beliefs and values, and have some min. common understanding of them. Culture represents a true way of life" for organizational members culture becomes obvious when it"s contrasted with other organizations or when it undergoes changes. Culture involves basic assumptions, values, and beliefs, so it tends to be fairly stable over time; it"ll persist despite turnover, providing social continuity. Content of culture can involve matters that are internal to organization (support innovation, risk taking, or secrecy of information) or external (putting customer first, behaving unethically toward competitors) Culture can have strong impact on both organizational performance and member satisfaction.
