BU288 Chapter Notes - Chapter 7: Role Conflict, Organizational Commitment, Ideo
Document Summary
Group: group: two + people interacting interdependently to achieve a common goal, does(cid:374)"t ha(cid:448)e to (cid:271)e (cid:448)er(cid:271)al communication. Informal groups: groups that emerge naturally in response to the common interests of organizational members. Building a house can estimate potential speed of construction by adding the efforts of individual carpenters: disjunctive tasks: tasks in which group performance is dependent on the performance of the best group member, ex. A(cid:374) old pro (cid:449)ho k(cid:374)o(cid:449)s (cid:449)hat the(cid:455)"re doi(cid:374)g a(cid:374)d (cid:448)olu(cid:374)taril(cid:455) assists in helping newer members: role ambiguity: lack of clarity of job goals or methods, elements that lead to ambiguity: organizational factors (ex. Middle managers do not get as much direction as upper and lower), the role sender (ex. Intrasender role conflict: when a single role sender provides incompatible role expectations to the role occupant: ex. When a manager tells an employee to take things easy but then delivers a pile of work that requires immediate attention.
