BU288 Chapter Notes - Chapter 13: Flextime, Reaction Formation, Halloween
Document Summary
Interpersonal conflict the process that occurs when one person, group, or organization subunit frustrates the goal attainment of another. Causes of organizational conflict: group identification and intergroup bias. People tend to have a more positive view of their in-group and a negative view of their. Self esteem is a critical factor in why this occurs: interdependence. When individuals are mutually dependent on others to help accomplish their own goal, conflict exists: differences in power, status, culture. Power if dependence is not mutual but one-way it causes conflict. Status when employees of lower status must give orders to employees of higher status conflict arises. Culture clash in beliefs between cultures in an organization arise: ambiguity. Ambiguous goals, jurisdictions and performance cause conflicts: scarce resources. Relationship conflict interpersonal tensions among individuals that have to do with their relationship per se, not the task at hand. Task conflict disagreements about the nature of the work to be done.