Management and Organizational Studies 2181A/B Chapter Notes - Chapter 13: Organizational Citizenship Behavior, Job Satisfaction, Job Performance

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Nancy Annett

Document Summary

He was a leader with a great vision, was the co-founder of apple and changed the way we interact with technology. His power was derived from his history with apple, his technical and design expertise, and his charisma - he used his power and influence effectively, which result in dramatic turnover in apple. Leadership: styles and behaviors (13. 1) what is leadership and what does it mean for a leader to be effective. Leadership: the use of power and influence to direct the activities of followers toward goal achievement. Their access to cooperation and support from other work units. Improves the performance and well-being of his or her overall unit o. Objective evaluation of unit performance: profit margins, productivity, costs in relation to budgeted expenditures, market share, sales, return on investment, quality. Subjective approaches: center more on followers, including indices such as absenteeism, retention of talented employees, grievances filled, request for transfer.