Management and Organizational Studies 2181A/B Chapter 8: Chapter 8 – Trust

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Ellen Choi

Document Summary

A fi(cid:396)(cid:373)"s (cid:396)eputatio(cid:374) is o(cid:374)e of its (cid:373)ost p(cid:396)ized possessio(cid:374) Reputation: the p(cid:396)o(cid:373)i(cid:374)e(cid:374)(cid:272)e of a(cid:374) o(cid:396)ga(cid:374)izatio(cid:374)"s (cid:271)(cid:396)a(cid:374)d i(cid:374) the (cid:373)i(cid:374)ds of the pu(cid:271)li(cid:272) a(cid:374)d the pe(cid:396)(cid:272)ei(cid:448)ed (cid:395)ualit(cid:455) of its goods and services. Intangible asset that can take a long time to build and can be damaged easily. Justice: the pe(cid:396)(cid:272)ei(cid:448)ed fai(cid:396)(cid:374)ess of a(cid:374) autho(cid:396)it(cid:455)"s de(cid:272)isio(cid:374) (cid:373)aki(cid:374)g. Ethics: the degree to which the behaviours of an authority are in accordance with generally accepted moral norms (cid:862) hould (cid:271)e(cid:863) o(cid:396) (cid:862)ought to (cid:271)e(cid:863) what is morally right or wrong. One of the first personality traits to develop. Ability: the skills, competencies, and areas of expertise that enable an authority to be successful in some specific area. Benevolence: the belief that an authority wants to do good for a trustor, apart from any selfish or profit-centred motives. Justice: distributive justice: the perceived fairness of decision making outcomes. Consistency: procedures are consistent across people and time. Bias suppression: procedures are neutral and unbiased.