Management and Organizational Studies 2181A/B Chapter Notes - Chapter 14: Organizational Chart, Hierarchical Routing, Job Satisfaction

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Ellen Choi

Document Summary

Organizational structure: formally dictates how jobs and tasks are divided and coordinated between individuals and groups within the company. Organizational chart: a drawing that represents every job in the organization and the formal reporting relationship between those jobs. Important when manager has a lot more skill or expertise. Early studies: more narrow span of control = more productive employees. Employees can resent manager if too narrow. Tall organizational charts: more layers of management = more high salaries. Communication becomes more complex travelling through more layers. High degree of work specialization; employees are given a very narrow view of the tasks they are to perform. Very clear lines of authority; employees know exactly whom they report to. High levels of hierarchical control; employees are not encouraged to make decisions without their manager"s consent. Low degree of work specialization; employees are encouraged to take a broad view of the tasks they are to perform.