MGHB02H3 Chapter Notes - Chapter 4: Emotional Contagion, Absenteeism, Conscientiousness
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Attitudes involve evaluations directed toward specific targets. Attitudes are also much more specific than values, which dictate only broad preferences. You could value working highly but still dislike your specific job. Attitudes are not always consistent with behaviour. Behaviour is most likely to correspond to attitudes when people have direct experience with the target of the attitude and when the attitude is held confidently. Attitudes are the product of a related belief and value. Belief + value = attitude behaviour. E,g, (cid:862)my job is interfering with my family life(cid:863) (belief) I dislike anything that hurts my family(cid:863) (value) Job satisfaction is a collection of attitudes that people have about their jobs. We can differentiate 2 aspects of satisfaction: facet satisfaction: the tendency for an employee to be more or less satisfied with various facets of the job. Two employees might express the same level of overall satisfaction for different reasons.
