MGT363H5 Chapter Notes - Chapter 12: Investment Banking, Ebay, Centrality
Document Summary
= the behavior that occurs among organizational groups when participants identify with one group and perceive that other groups may block their group"s goal achievement or expectations. = can occur horizontally across departments, vertically between different levels of the organization, between different divisions or business units within an organization, or between groups (ex: unions and management, franchise owners and headquarters) Frustration need not be severe and needs only to be anticipated to set off conflict. Competition = rivalry among groups in the pursuit of a common prize. Competition vs conflict: conflict is more severe and it presumes direct interference with goal achievement. Conflict is especially likely to occur when agreement is not reached about the coordination of services to each other. Power = an intangible force in organizations that is often defined as the ability of one person (or department) to influence other people to bring about desired outcomes for power holders.
